CASE STUDY
DevOps Team
COMPANY PROFILE
The client conducts international marketing activities. He uses a wide variety of platforms such as Google, Facebook or Amazon to obtain customer interaction data.
LOCATION
Austria
# LOCATIONS
10 locations
EMPLOYEES
BRANCHE
10.000 employees
production, sport, media, sales
AS-IS SITUATION
An enterprise company has an operating partner who is responsible for all operational data center issues (network, virtual machine, barebone, monitoring, databases, ...). In the course of the continuous path to the cloud, some topics have been added. This includes processes and procedures (many automatisms) and also the enabling of new teams. Here one would like to have a central point of contact for provisioning of cloud resources - automated, cloud monitoring, build pipeline for the deployment of small artifacts.
SOLUTION
In cooperation with the enterprise company, a DevOps team was founded. This team should cover topics on 2 cloud platforms as well as configuration management on the infrastructure. Monitoring in the cloud was to be considered as well as the embedding of the new tools and paths into the existing process landscape (ticketing tools, main monitoring tool, interfaces abroad to 24/7 operation partners).
OUTCOME
Know-how transfer to individual team members or the entire team (Terraform, AWS, Azure).
Interface between enterprise company and operating partner * New monitoring possibility to evaluate and use specific usecases
Recruiting of new team members
Project management of various topics with the involvement of DevOps team members
CI/CD pipeline adaptations * Process optimization in the company, so that the appropriate steps are taken in the case of an operational incident (alarms, notifications, 1st level, 2nd level, 3rd level support structure)